STORE POLICY
We founded •• Pedra Luz •• with one purpose: to provide our customers with a fair, convenient and enjoyable shopping experience. Our store policies are detailed below. Check them out and contact us to learn more.
PRIVACY POLICY
Your data is safe
Your privacy is important to us. It is Pedra Luz's policy to respect your privacy regarding any information we may collect from you across the Pedra Luz website, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies .
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
SHIPPING POLICY
Details
After payment confirmation, the shipping period is 4 business days. Products are sent by Correios in the PAC, SEDEX or Mini Shipping modes, as selected in your checkout.
These modalities will vary the delivery times, being:
SEDEX (3 - 7 business days)
PAC (5 - 14 business days)
Mini Shipments (5 - 14 business days)
NOTE: the "Mini Shipments" option has a simple tracking system, meaning that tracking updates only occur on the day of posting and on the day of delivery.
Misplacement
In the case of lost orders, only packages sent via PAC and SEDEX are eligible for a full refund of the declared purchase value (shipping not included), after the dispute opened with the Post Office has been concluded. For orders lost via Mini Envios, we are not responsible for refunds, since the Post Office does not guarantee the same either.
Incorrect address or return to sender
Please check at checkout to make sure your address is correct. Pedra Luz is not responsible for packages sent to incorrect addresses.
It is the customer's responsibility to track the item and receive it within the timeframe stipulated by the Post Office. If the item is returned to the sender, the buyer will be responsible for paying for reshipment.
OUR RETURN POLICY
Exchanges and returns
All items sold on the website are complete. We always ensure the quality and integrity of the materials used.
An exception may apply to some jewelry and we will always be clear about this in the additional product information.
Once the purchase is made, the customer agrees that they have read the product description and agree to the terms that Pedra Luz reserves the right not to make exchanges and returns.